Customer Service Representative

Welcome to HyroTrader, a revolutionary web3 crypto proprietary trading platform designed to empower traders worldwide with seamless access to funded capital and live trading accounts directly on ByBit, transcending geographical and jurisdictional barriers. We are looking for proactive people, team players passionate about crypto trading and oriented to provide the best experience to the end user. 

What are we looking for:

• 1+ years experience of proven customer facing experience or experience as a customer service representative.
• Strong ability in using IT for professional use and can handle somewhat technical queries from customers.
• Exceptional written communication skill and a good listener.
• Ability to multi-task, prioritize, and control time effectively.
• Knowledge of the trading and cryptocurrency.
• Multi-lingual capability is a big plus.
• Fluent in English.

Main Activities:

• Handle high amounts of live chat and incoming emails.
• Identify and evaluate customers’ needs to deliver satisfaction.
• Provide accurate, valid and comprehensive information .
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.

Benefits:

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance.
• Generous vacation and paid time-off policies.
• Flexible working hours and remote work options.
• Professional development and career growth opportunities.
• Modern office space and a dynamic team environment.

Our people work remotely or from office in Prague. We want to ensure that every Hyro member gets the best growth and professional development opportunities in a diverse, welcoming, and innovative environment.  Every Hyro team member brings something unique to our company. We want to hear your story. Apply now!