Can I cancel my Challenge before I activate it?

Yes. If you decide not to begin your Challenge before Activation, you may cancel it and receive your Refundable Challenge Deposit, or on Hyro Core and existing Zero-Step challenges your Challenge Fee, back in accordance with our Terms & Conditions. Hyro Instant is different. The Instant Fee is non-refundable, except in the cases set out in our Terms, for example if your identity verification is not approved and your account is never issued.